Grievance

IRDA Regulation for Protection of Policy Holders Interests

In line with the latest Guidelines received ( Ref: CA/Gen/CS/2011 ), IRDA has prescribed time frames for policies and claims servicing, and has instructed the Insurer and intermediaries to ensure that consumers are kept informed of their rights, in terms of the prescribed time-frames for servicing.



Accordingly the “Turn - Around Time” specified for various activities are as under :

Service Maximum Turn Around Time
GENERAL
Processing of proposal and communication of decisions including requirements/ issue of policy/cancellation 15 Days
Obtaining copy of proposal 30 Days
Post Policy issue service requests concerning mistakes/refund of proposal deposit and also Non - claims related service requests 10 Days
LIFE INSURANCE
Surrender Value/Annuity/ Pension processing 10 Days
Maturity claim/Survival Benefits/Penal interest not Paid 15 Days
Raising claim requirements after lodging the claim 15 Days
Death Claim settlement without investigation Requirements 30 Days
Death claim settlement/repudiation with investigation Requirement 6 Months
SERVICE
Acknowledge a grievance 3 Days
Resolve a grievance 15 Days

Dear Customer, Advance Life Insurance Brokers Pvt. Ltd. Having it’s Registered Office at 328, Shankar Marg, Gali No-05, Mandawali, Fazalpur, Delhi-110092 and is working as Direct Insurance Broker, takes special care in redressing the complaints in a more humane and sophisticated manner. We are always in the forefront in resolving the complaints or grievances. For effective and speedy disposal of your complaints please contact.

Surender Kumar Tonk ( Principal Officer )
Advance Life Insurance Brokers Pvt. Ltd.

A 106, 2nd Floor, Behind Angel Mega Mall,Kaushambi, Ghaziabad-201010

Email : Surender,tonk@advancelifeinsurance.in or call him at mobile no 0120-4300180

Email : grievance@advancelifeinsurance.in

Advance Life Insurance Brokers Pvt. Ltd.

A 106, 2nd Floor, Behind Angel Mega Mall, Kaushambi
Ghaziabad - 201010 , Uttar Pradesh , INDIA
Phone: +91 9910164833
Email: info@advancelifeinsurance.in

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